Gaya APA

Tjiptono, F. (2000). Prinsip-prinsip total quality service (tqs) (Second Edition). Yogyakarta: Andi Offset.

Gaya MLA

Tjiptono, Fandy. "Prinsip-prinsip total quality service (tqs)". Second Edition Yogyakarta: Andi Offset, 2000. Text.